LetsLucky Casino - プレイヤーのアカウントはロックされています。

I've verified everything and wanted to withdraw.. I received an email stating that my withdrawal was cancelled and my account was locked..

I haven’t violated any terms or conditions..

Habe alles verifiziert und wollte auszahlen.. ich erhielt eine mail in der stand das meine auszahling storniert wurde wollte auf mein konto zugreifen gesperrt…

habe gegen keine bedingungen verstossen…

Dear noeldorr195,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Let's Lucky Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify why your account was blocked? Please forward me the email you received from the casino. My email address is veronika.l@casino.guru.

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear noeldorr195,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.