LetsLucky Casino - プレイヤーは払い戻しとアカウントの閉鎖を求めています。

Hello! I want a refund from this Casino.

They have tricked me several times with their offers.

They refuse to close my account and offer me Free Spins

which I lose.

I have lost a lot at this Casino

and I have a gambling addiction.

Please, I hope you can help me with this?

Hej! jag vill ha en återbetalning från detta Casino.

Dom har lurat mig flera gånger med sina erbjudande.

Dom vägrar att stänga mitt konto och erbjuder mig Free Spins

som jag förlorar på.

Jag har förlorat en hel del på detta Casino

och jag har spelmissbruk.

Snälla jag hoppas att ni kan hjälpa mig med detta?

Dear SwordLink,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem).

Would you be so kind as to forward me the account closure requests that you sent to the casino along with the casino's responses? My email address is veronika.f@casino.guru.

Thank you very much in advance.

Best regards,

Veronika

Dear SwordLink,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.