Liberty Slots Casino - プレイヤーの賞金が間違ったアカウントに送られました。

Directed Liberty Slots to deposit into BitCoin account. They deposited into an another BitCoin account according to CoinBase. Customer support refused to retify the problem . After 10 days of email between them and Coinbase, they said it was out of their control. Not cool.

Dear Gregory,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if you have received any winnings from this casino previously?

How many payment methods you have used to deposit funds into your account?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I have received winning using BitCoin with no problems. I used BitCoin and credit card to deposit funds into Libery Slots. I used BitCoin and check to withdraw winnings,

Thank you, Gregory, for your reply. Could you please advise if you have found out about the unsuccessful Bitcoin transaction from CoinBase or the casino admitted it as well?

If there's any relevant communication, please forward it along with a screenshot from CoinBase to petronela.k@casino.guru. Looking forward to hearing from you.

Thank you very much, Gregory, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Gregory,

I’ll be taking care of your complaint from now on. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Liberty Slots to join this conversation.

Dear Liberty Slots,

Can you please state the reason why were the funds sent to ***utkfp?

Thank you.

Dear Gregory,

Please be informed that we got in touch with the casino representative. We are currently waiting for them to provide supporting evidence.

In the meantime, could you please mention the BTC address you requested the funds to be sent to?

Thank you, Gregory, for your reply. Could you please let us know to which Bitcoin address were all previous withdrawals processed? In addition, could you please forward the relevant communication with the casino to andrej.p@casino.guru? Thank you in advance.

Thank you, Gregory, for providing the additional information. Please be informed that we are currently discussing the issue with the casino representative in a private conversation. We’re waiting for them to review the relevant communications between you and the customer support. I’ll keep you posted on any updates.

OK, Thanks,

Dear Gregory,

Unfortunately, after discussing the issue with the casino representative and reviewing the provided evidence, we are rejecting this complaint as ‘unjustified’.

The casino representative was able to prove that the issue was not caused by an error on the casino’s end. To put it bluntly, all evidence suggests that you entered an incorrect address when requesting the withdrawal. Since we’re talking about a cryptocurrency transaction, I’m afraid I can’t suggest any viable solution to this problem.

I’m sorry I can’t be of more help.

I figured as much. Thank you for the hard work.

Thank you, Gregory, for using the Casino Guru resolution center. As explained earlier, we will now close this complaint as ‘rejected’.

I hope you will never come across a problem like this again.