Liberty Slots Casino - プレーヤーがKYCを完了できない。

I make a withdraw and casino ask my ID and address documents and I send.my passport image and selfi with that and burgomaster and town hall documents of my address but yet they reply that I should send my documents.I send that tree times.

Dear Monir,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. Every casino is unique and proceeds verification and withdrawal process differently.

I checked the casino’s Help/FAQ (https://libertyslots.eu/pages/help-faq) section and I found this:

"In order for your withdrawal to be processed, you must provide the documentation specified in the account verification form. Download the form here:

Account Verification (pdf).

After you have filled in the form, please scan and email it to us at: security@libertyslots.com"

Did you provide the filled form? Could you please specify which email address exactly you sent your documents to?

Additionally, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply.

Best regards,

Kristina

Casino didn't ask to I fill form.just ask 3 documents:

1:image of id documents

2:image of address documents

3:selfi with Id documents

I will forward casino's support e-mail to your email

Monir, thank you very much for your email. The casino is asking for a document that is not older than 2 months. I checked documents from your email and it seems that proof of address is from 2018, therefore I think that this is holding you back from successful verification.

I would recommend you providing a newer document in order to complete the KYC.

Dear Monir,

Is there anything new regarding this case? Did you provide the neccessary document? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.