Limitless Casino - プレイヤーのアカウント認証が遅れています。

I have not been able to withdraw due to account verification. I submitted my documents a week and a half ago. Then I made a bit coin deposit just in case that was a requirement (it doesn't mention it though) I sent an email to the two addresses I was able to find and still no reply.

Dear jermzkk211

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a fundamental and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of physically seeing all of the players and checking their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided?
• Do I understand correctly your withdrawal request is currently 'pending' in your account?
• Did you receive any feedback regarding the verification status of any of the submitted documents?
• Could you please specify which no-deposit bonus (bonus code) have you redeemed in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

The bonus code I believe was 50gems I think.

the photos are what they asked for verification, and no it's not pending. It says withdraw not allowed due to needing verification.

Dear jermzkk211,

Have you received any feedback from the casino regarding the verification since your last message?

Have you submitted another selfie, with legible information to the casino?

Yes, they did end up verifying my profile, but then immediately disqualified my earnings due to some type of over betting (high bets) and zeroed out my account winnings. And I still haven't been credited my Bitcoin deposit.

Thanks for the update.

Do I understand correctly the casino accused you of breaching the maximum bet while playing with a bonus?

How much was the maximum you bet while playing with the bonus, please?

Did the specific bonus rules for the bonus (50gems) specify the maximum allowed bet for the bonus, please?

Dear jermzkk211,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.