Limitless Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

I have made multiple deposits & cannot withdraw due to banking verification. I submitted documents as requested 12-10-22 & am still waiting. Limitless rules states no verification is required if bitcoin is used. But that's not true in my case. When will my account be verified?

Dear Audrennab101,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Petronela, as I stated above I submitted the requested documents to banking on 12-10-22. I also have a small balance that qualifies for withdrawal. It states in your policy if players deposit via bitcoin they do not need kyc. But when I deposited via bitcoin that was not true because I was not able to withdraw.

I'm truly sorry but I haven't found anything inside the T&Cs about an exception for players with e-wallets to complete the KYC. I'm afraid that no matter what payment method you have used to deposit funds into your account, you need to undergo verification.

Please allow it a few working days and if next week your account is still not verified, we will intervene. Thank you very much for your understanding and patience.

Hello Petronela,

Hello Audrennab,

We hope that you are all well and safe.

Please note that by default, all accounts are restricted from being able to submit withdrawal requests. By contacting our Customer Service, said option can be allowed if all conditions are met. Only in certain cases, account verification is required in order to be able to withdraw your winnings.

Please note that your account is unlocked and you may submit your withdrawal request. Please make sure to contact our representatives in order to finalize your withdrawal.

Thank you for your understanding and congratulations on your win!

Kind Regards,

Limitless Casino Management

How do I do a withdrawal? I've confirmed everything including address. Customer service is not helping. How do I confirm exactly?

Thank you very much, Limitless Casino team, for your assistance. Is there anything else that is needed from the player, please?

Hello Petronela,

Hello Audrennab,

We hope that you are all well.

From what we can see, the player has successfully finalized the very first withdrawal. We hope that it is only the first of many more in the future!

Once again, thank you for your understanding and we hope that we will be able to continue helping our loyal players!

Kind Regards,

Limitless Casino Management

Closed. Thank you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Audrennab101, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru