Limitless Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

I submitted my ID verification 5 days ago in my account still hasn't been verified this is absolutely ridiculous it doesn't take 5 days to verify somebody's identity and then every time I try to contact somebody all I get are generic automated responses from support and from banking matter of fact I can't even get banking to respond to me and I'm aware that kyc is very important but it doesn't take 5 days

Dear ghunter0709,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait for at least one more week. I will keep this complaint open and if there is no development by the end of this time frame, please let us know and we will intervene.

Thank you in advance for your cooperation.

Best regards,

Kristina

Absolutely not I will not wait another week you might as well go ahead and bring limitless into the conversation and get this handled now before I take legal action against limitless

I'm not waiting another week you might as well go ahead and bring limitless into the conversation I'm tired of playing the wait game

I don't know why it keeps saying waiting on my response this is the third time iv responded and my response is still the same I'm not waiting another week you need to go ahead and bring limitless into the conversation now I'm tired of waiting and getting bs run around from everyone these assholes at limitless won't even respond to me so if this isn't solved today I'm just going to hit em with a lien securities

Thank you for your reply, ghunter0709. Please note that this is our standard procedure and we will not change it just because you demand it. I suggested that you give it a few more days and if the casino doesn't verify your account, we will intervene.

If you are dissatisfied with our complaint resolution procedure, or you don't want to wait that long, please let me know and I will close this complaint without further investigation.

Thank you for your understanding.

Well yes I'm dissatisfied especially when they say 3-5 business days for verification and it's now been 8 and then I come here to file a complaint and you ask me to wait another week sounds to me like you work for them and really have no intention on doing your job and trying to remedy this situation so I guess you can take this complaint print it out fold it up nice and neat and stick it straight up your ass

Gladly. Since it seems that you are no longer interested in our help, I will now close this complaint.

I would like to emphasize that the closure of this complaint has nothing to do with us "working" with the casino as you believe, but rather with your lack of patience and your attitude towards people who you asked for help for free. I tried to explain our procedure and that we will get in touch with the casino later. I never said we will not help or that we won't contact the casino. Yet you decided to be rude, uncooperative, and demanded us to do as you say. Nevertheless, I hope you will be able to find help elsewhere.

Lastly, I must inform you that one more attempt to verbally attack or intimidate any Casino.Guru professionals will lead to your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.