Limitless Casino - プレーヤーの預金が間違っているようです。

I played my 40 dollar loyalty reward this morning and expended it. The prompt came up that I was out of funds, visit cashier for deposit. So I clicked it and went through the back and forth to buy bitcoin and then get the address and paste it in the bitcoin address area. I waited and waited and waited for my balance and then started getting after customer service. I got a different answer from each customer service chat I did with different reps, they are obviously not crypto experts. 🧐 No one has helped. I will attach some of the dialogue.

Dear Sandrofina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Do you have a screenshot of the prompt for a deposit? Do I understand correctly you didn't deposit in the casino using the cashier menu?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Sandrofina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.