Limitless Casino - プレーヤーはボーナスを受け取っていません。

Was promised a 500% bonus for depositing $19 bitcoin. I did that, they did not give me the bonus, and proceeded to tell me it was a $20 deposit minimum. The supplied screenshot shows the minimum listed as $19, so it is clearly a lie and an attempt to scam. I was then instructed by the support staff to play the deposit, as shown in the chat transcript, which they claimed was emailed to me, but they never did, to then withdraw. I did so, but lost the money and now I can not withdraw anything. This was a complete scam and needs to be addressed.

What reply are you waiting for?

Dear carcrasher43,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonus you wanted to activate? The only 500% bonus I found is this and it has a minimum deposit of $20:

Also, do I understand correctly that you have lost the deposit? Do you currently have any funds in your casino account?

Thank you very much in advance for your reply.

Best regards,

Kristina

The minimum was 19, as I stated, and as is shown in the supplied screen shot. I don't have thr funds as I stated that their support member told me to play through it.

Thank you for your reply, carcrasher43. Sadly, since you have played your deposit you lost the right to claim this bonus and I’m afraid there is not much we can do for you. The vast majority of online casinos cannot credit you a bonus retrospectively, especially when you lost the deposit that was supposed to activate it.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.