Limitless Casino - 選手の退会が遅れました。

This casino has had me waiting about 2 weeks now for my payout. I have emailed them repeatedly with no response. I am running out of patience. This is all I get when I request payout..

Dear dmezzell510,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have turned in all necessary information. It is supposed to be paid out to my debit card. This is why I don't understand what is taking so long.

Thank you very much, dmezzell510, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello dmezzell510,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Limitless Casino to join the conversation and participate in the resolution of this complaint.

Dear Limitless Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear dmezzell510,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas

We’ve reopened this complaint at the request of Limitless Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear dmezzell510,

The casino informed us that the payment had been finalized on September 26th, 2022. Can you please confirm that this is correct so we can close this complaint as resolved?

Thank you.

Kind regards,

Tomas

Hello Tomas,

Thank you for reopening the complaint.

Please let us know if any additional information is needed other than what we already provided.

We will be happy to provide it!

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Dear dmezzell510,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kind regards,

Tomas

Dear all,

As based on the last update from the casino we believe that the issue has been successfully resolved, we will now close this complaint as ‘Resolved’ in our system.

Thank you, dmezzell510, for using the Casino Guru complaint resolution centre. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Tomas