Lucky Crypto Casino - プレイヤーの撤退は遅れています。

Hello,

made an withdrawal 24/06 and the money is still not sent from the casino.

The chat just saying they do not know when it will be done and that they dont work at the finance departement.

its now 11 days since my withdrawal and The terms says within 7 days.

please help me with this case.

This is Luckycrypto terms:

8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account

Dear Hansenboss,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello,

You can now close this complaint.

I got the winnings!

Anders

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Hansenboss, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru