Lucky Crypto Casino - 選手の退場が遅れました。

Dont paid after 3 week

Dear Leolena2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes i have win 3 times before, kyc is fully ok, i dont play never with bonus. Regards Mike

Have you received any explanation from the casino as to why your payout is delayed?

If you received any justification from the casino, please share it with us here, or alternatively, send the correspondence between you and the casino to my email at tomas@casino.guru

Dear Leolena2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.