Lucky Hunter Casino - プレイヤーのボーナス請求が遅れています。

Hello, I deposited 100 euros and did not receive the 150% bonus. They say the bonus is only for VIP players, but the email doesn't mention anything about it being for VIP players.

Hallo habe 100euro eingezahlt und den 150% bonus nicht bekommen sie sagen der bonus wäre nur für VIP Spieler aber in der Email steht nichts davon das der für VIP Spieler ist

Dear Chefe1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how you activated the bonus? Were you supposed to use a promo code, or special link or activate it directly in your casino account?
• Can you please forward me the promotional email you received from the casino?
• Have you already played with your deposit?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

HELLO KRISTINA,

Yes, I used the bonus code: RELOAD when I made my deposit, as it said in the email. No, the balance of 100 euros is still in the casino account. I am now trying to upload the chat history and the email here.

Lg. Cindy

HALLO KRISTINA,

Ja habe den bonuscode: RELOAD verwendet bei meiner Einzahlung wie es in der email dran stand . Nein das Guthaben von 100 euro ist noch auf dem casino konto drauf . Ich versuche jetzt den chat Verlauf sowie die email hier hochzuladen.

Lg. Cindy

Hello Kristina,

I have sent you the advertising email and the chat history in the casino via email, as I could not upload it here as the screenshots are probably too large.

Best regards

Cindy

Hallo Kristina,

Habe die Werbe-Email sowie den chat Verlauf im casino per Email dir zukommen lassen , da ich es hier nicht hochladen konnte da die Screenshots wahrscheinlich zu gros sind.

Liebe Grüße

Cindy