Lucky Legends Casino - プレイヤーが賞金を受け取れずにいます。

I play November but one month more they don't pay out .I'm everyday chat room but they said all the same talk to me wating. But I don't wanna wating more.they don't send email what's going on and nothing tell me. I send wire document email but they dont check it if I'm asking before .I'm surprise they don't care withdraw money .only deposit money .why deposit is easy but withdraw is difficult. I think they make me tired and give up to me.just wating to me.if don't anything action to me I buy lower and fitting to your site.just a little money I spen money more .why don't pay nothing. It's not fair. Your site rivew is don't pay out if I see this review I don't play game .I'm wating couple day after don't action nothing I can do that .if you remove my acount I tell everything ok?I'm asking my withdraw money processing that's it and when get my money back

Dear yojinkim32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear yojinkim32,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Im first thank you for help me my situation. Your site never explain to me.so i wanna know when get win money back that it.but chat room said wating that's it.they can't see my document and dont care about me.so I'm really mad but you say explain to me so I'm come down.thank for tell me what's going on and processing. So im send email your site today and they same tell me wating but how long wating didn't tell me.so im wating 2weeks more and if don't action to me .I'm complain to you it's ok ?thank for answer to me

It is money is not recive. Yesterday site send me.i can't withdraw bitcoin. But I go to chat room. They sid ok.im make sure I can change wire money .but now is can't bitcoin so I think they check only Yesterday .I'm asking a lot withdraw is bitcoin or wire .they bitcoin its ok .they said don't change. So im wating .but now is wire document and everything information and start my withdraw money. So im wating one month more?becase they said i use card so i can't bitcoin withdraw. Bit i use deposit bitcoin 50 or a litte bitcoin money .it's not fair. I deposit is small money so no bitcoin withdraw?I don't understand

I play win 11/23 but asking withdraw document I send it

But now is change wire withdraw

So start same working.wasty time and why now is tell me.i think they don't wanna pay me.what can I do?really please let me no

Dear Yojinkim32,

When attempting to use a new payment method, it is typically required to make a minimum deposit to verify the method. Without this step, you will not be able to use the new payment method for withdrawals.

Could you please confirm if there are any withdrawals currently pending? If so, kindly attach a screenshot of your withdrawal history from the casino. Additionally, please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

Lucky Legends USA's #1

Deposit was Successful

Dear Yojin,

$64.74 was credited to your account on Thu Nov 21, 08:35:02AM. You’re ready to start playing!

Important Notice:

Your transaction will appear on your cardholder statement as: Widecor

for the value of $64.74.

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Thanks for playing with us! If you have any questions, or there is anything else that we can help you with, please contact us. Have fun and good luck!

Sincerely,

The Lucky Legends Team

Call Us: 1-888-241-2523

Email Us: help@legendarymails.com

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Congratulations on your WIN!

Dear Yojin,

Your withdrawal request has been received and will be subject to the withdrawal times as outlined in our terms & conditions.

*Important - we will be unable to approve your withdrawal unless all of the required documentation is provided.

REQUIRED DOCUMENTS:

1. A copy of Government issued ID or Driver's License (Proof of identification)

2. A valid utility bill (Proof of Address)

3. A signed Credit Card Agreement form

* If you deposited with a credit card, you are required to send a signed Credit Card Agreement Form to documents@luckylegends.com.

For help regarding the withdrawal certification process, please contact us via Live Chat.

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Instant and On the House

Thanks for playing with us! If you have any questions, or there is anything else that we can help you with, please contact us. Congratulations again!

Sincerely,

The Lucky Legends Team

Call Us: 1-888-241-2523

Email Us: help@legendarymails.com

Live Chat

Play Now

Terms and Conditions Apply.

So i send bitcoin adress but now wire document?it's lier .they 20day is nothing to do .I have deposit bitcoin and send wire document but they said ok bitcoin so I didnt change my withdraw option. But now is i can't bitcoin withdraw?I don't understand why one month is nobody tell me

Dear Yojinkim32,

Can you please forward the communication between you and the casino as requested previously to nikolas.b@casino.guru?

Do not send a copy paste text but forward the full e-mails.

Regards,

Nick

Dear yojinkim32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.