Lucky Legends Casino - プレイヤーの出金リクエストが遅れています。

I have been trying to collect my money from this casino,first l was told to provide the source to which l purchased,so the page came up and l provided my card information,than the next thing you know they are in my Chime account with these bizarre transactions,l have several screenshot's,and email's,they have given me one excuse after another as to why l can't collect my money,this whole situation has taken it's toll on me,they sure didn't mind taking my money,but they sure don't want to pay me.

Dear brianaedwards1969,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No successful withdraws,l bought into a bonus,when l cashed out,the took a $150.00 off the $1300.00 which left me with $1150.78 that l could withdraw,l also bought bitcoin thee other day and played it down to $950.00,l installed the bitcoin wallet that they told me to withdraw,and still nothing,I'm sick about this whole matter,it's going on a month of them giving me the run around,I'm giving up hope,but l want people to know that they are complete crooks,l guess I'm not sure why they are allowed to keep operating.To my knowledge l have passed the KYC,I have done everything on my part,like l said they keep giving me every excuse possible,down to a check,which they said they don't do,when l have a screenshot pertaining to the check process.