Lucky Legends Casino - プレイヤーの撤退が遅れています。

Payment is delayed again. Do I really have to go thru this every time?

Hello kikudesign,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Yes my account is verified. In fact I just received a withdrawal about 2 weeks ago. They just tell me to wait patiently. What can I say then?

Hello kikudesign,

Since when is the current withdrawal in progress?

Was the money accumulated with real money balance or a bonus.

Please keep in mind that if it's been pending less than 2 weeks, I can only advise to wait as it is the recommended time frame for any withdrawal.

Awaiting your response.

Regards,

Nick

It is approved but I have not see it in my Bitcoin wallet yet.

Hello kikudesign,

Can you please advise since when is it approved?

Also, did you double check if it was sent to the correct address?

If possible, please forward a screenshot of your withdrawals from the casino and your wallet history to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick



It was approved on 12/2

Thank you kikudesign for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi kikudesign,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Lucky Legends Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please, confirm if the player's withdrawal request was already processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Greetings all,

We have just reviewed the account and it appears payment was made yesterday via Bitcoin and has been confirmed delivered in Blockchain Explorer.

Best wishes and happy Holidays,

Lucky Legends

Thank you for checking, Lucky Legends Casino.

Dear kikudesign, since your withdrawal was successfully processed, it should reach your account very soon. Please, let us know once you receive the payment.

Dear kikudesign,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.