Lucky Legends Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of $900 on 12/20/24. I submitted everything for verification and my withdrawal was approved on 12/28/24. I was told I would receive my money in 7-10 business days. That time has come and gone and when I contact customer support nobody will give me an answer as to where my money is and why I don’t have it. They just keep saying "soon" and disconnecting my chat. Please help me!

Dear kerrid102484,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with this complaint, could you please post the casino's website here?

Thank you very much in advance for your reply.

Best regards,

Kristina

https://www.luckylegends.com/landing/entry-promo/

Thank you for your reply, kerrid102484. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Have you received any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear kerrid102484,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.