Lucky Legends Casino - プレイヤーの撤退が遅れています。

I won 100 dollars on a bonus, the withdraw took weeks to get approved and I still have not received it. They keep telling me they will expedite it but still nothing. This is getting ridiculous.

Dear medleyprofchelsea,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re experiencing with the withdrawal of your bonus winnings from the casino.

To better understand and assist you with your complaint, could you please provide us with more detailed information on the following points:

• Was this the first free bonus you redeemed at this casino?
• Have you made a real money deposit to verify your payment method? If so, could you provide details of the deposit?
• When was your withdrawal request approved, and what communication have you received from the casino regarding the delay?
• Could you provide any relevant communication or evidence, such as emails or screenshots, showing your interactions with the casino’s support team?

Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear medleyprofchelsea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Additional comments from the player:

Yes. I've deposited. I only used one bonus. I turned in all my stuff and was verified weeks ago. They approved my withdraw. I just never received it. 

Hi medleyprofchelsea,

• Could you please forward screenshots of your previous bonus history?
• Have you redeemed any free bonuses from this casino before June 8th?

Thank you.

Dear medleyprofchelsea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.