Lucky Legends Casino - プレイヤーの撤退が遅れています。

I won $500 and made a withdrawal request on June 10th, 2024. I have tried to reach out to customer service with no luck!! I get no response and my redemption is still saying " waiting for review." I’m not sure what to do to get my money! I could really use it right now.

Dear linz.nicole1995,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal request with the status visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear linz.nicole1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.