Lucky Legends Casino - 本人確認を拒否したため、プレイヤーのアカウントは閉鎖されました。

Hi yesterday I created my accounts from lucky legends casino and received the welcome bonus of 200chip with 8000 wagers and I had paid the 8000 wager then I had winning of $150 no deposit I contact the casino asking about the withdrawal process and they said I had to upload my identity for them which is I had experience with online identity theft and fraudulent transactions under my information. And I ask them why they have to collect ID AND told them they can’t have a copy of my ID BECAUSE THATS A FRAUD AND I TOLD THEM I CAN VERIFY MY SELF AND MY ACCOUNT THEN OUT OFF KNOWER I RECEIVED MESSAGE ON THE CHAT BOX THAT THEY CLOSED ALL MY ACCOUNT IM NOT DONE ANYTHING FOR THEM TO CLOSE MY ACCOUNT

Hello June2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you send them any documents at all? When was the last time you spoke to the casino and what was it about?

Please note that the casino has right to close your account if you refuse to verify your identity.

Looking forward to your answer.

Regards,

Nick

Dear June2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.