Lucky Legends Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I tried to redeem $82.42 on Lucky legends. I submitted my driver's license and did the selfie moving my head in a circle. It told me it could not verify my profile. It will not let me retry and told me to email identification _ser ice@outlook.com. I did asking them what I needed to do but immediately received an email saying it can not be delivered because their inbox is full.

Dear MandyW89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify if you used the official casino website (https://www.luckylegends.com/) or the app to play here?
• Have you tried contacting casino support regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear MandyW89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.