Lucky Legends Casino - 選手の退場が遅れています。

I requested a with draw on June 27th and I'm still waiting and everything I try to talk with someone they are less then helpful. Played with deposit from card with no bonus attached to it.

Dear sparkyin505,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This was my first attempt doing a with draw from lucky lands casino. As far as I know I completed the verification process with lucky legends before I was able to request a withdraw. I had to send picture of my driver's license and then a selfie of myself holding my card.

Thank you very much, sparkyin505, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi sparkyin505,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Lucky Legends Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for such a delay and when the player can awai the withdrawal to be processed?

I'm looking forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thank you because it seems when ever I message with a representative from lucky legends I just keep getting the run around.

I actually got it now, sometime with in the last 2 days. Very slow but they did pay out. I had thought I wasn't going to see any of my winnings.

Dear sparkyin505,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia