Lucky Legends Casino - 選手の退場が遅れました。

I have put in for a wire transfer withdrawal and they told me it could take up to a month or so never hear of that ever from any casino and when checked it is still processing

Dear Dlatina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Dlatina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello I believe I put in my withdraw on August 17 -2023 yes I have accumulated my winnings which that’s why I was able to withdraw

Have you accumulated your winnings with or without an active bonus, please?

With a bonus

Could you please clarify which exact bonus was it and ideally, forward a screenshot of your bonus history where the status of the bonus would be visible? My email address is petronela.k@casino.guru. Thank you very much.

Dear Dlatina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.