Lucky Legends Casino - 選手の退場が遅れました。

I rightfully won 2400 I went through all the play through and I only asked for 2100 they took the other 300. Because that was my bonus money. And I have emailed them at least 17 times I've made one complaint on trust pilot. They responded to ask me my information as far as user id or claim #. I gave that I have yet to hear back from them. I just want my $2100.

Hello jenifox3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? Is this your first ever withdrawal request? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes this is Jennifer Fox and yes I did make a deposit. The first deposit was $98 and I lost it and then made another deposit of $105. I played for a while and made sure I completed my playthrough and I ended it winning $2426.34. I knew about the fact that I couldn't request the bonus money and so I requested $2100. They immediately took out the bonus money of $315 which left only a few cents in the account. I did send in all of my documentation for approval and was online with their chat support team and they said it takes 3 to 7 business days to approve things. I then emailed and emailed and emailed to ask why nobody was reaching out to me but only I have received an automated reply that states they are busy and will get back to me in 3 business days but it has been far more than that. Yes this is my first withdraw request. I have played at a few casinos before and have never had this happen before so I am aware of the documentation process but have always been approved and I think the longest I have even had to wait was 24 hours. I do understand that some casinos may take a few days but my request was on the 22nd of December. My user name that I made on their site is jennifox79 but they also have a user ID for me which is sevb7j9fgz. And my withdraw request ID # is 1144631. For $2100 which still shows as pending. I did deposit as bitcoin and sent them my bitcoin address for withdraw when I spoke to the chat help. I have not played since because I'm afraid to spend any more money. But they do keep sending me messages with offers. My email with them is Jenifox3@gmail.com.

thank you for your help.

Hello, with your help and the help of trust pilot I finally received my money today. I am so grateful and appreciative of your assistance thank you so much.

Dear jenifox3,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru