Lucky Owl Club Casino - プレイヤーの出金リクエストが遅れています。

i use a promo that was maybe 3 steps and allowed me to cash out up to 25 but required a 25 dollar deposit by the 3rd step. i sent a withdrawal request and waited about a week or so and started to contact support every few days to try to get it resolved but all they would say is they would talk to the manager or the finance team with take care of it in 24-48 hours sometimes or 2-3 days sometimes. other times they would ask for my btc address and then nothing would happen. i have just checked right now and tried asking about it but now they asked me to text this number 951-299-5624 with my login id and im not gonna text a random number. it says in the cashier tab that its still pending as well.

Dear killerzklan, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

i can't check the exact day anymore but i know it was before 8/21/2024 maybe it was 8/17/2024 and no that was the first time i used the website and the first withdrawal from there too