Lucky Owl Club Casino - プレイヤーの引き出しが遅れ、アカウントがブロックされました。

I’ve been trying to get the money for over 6 months .. I have screenshots of conversations saying I would receive the winnings but never have .. they even block me from making a withdrawal

Hello Aceman2180,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Owl Club Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I used my money to get a bonus .. but it was not a free no deposit bonus and yes my account is verified.. last time I spoke with them I was told I would receive my money in 24 to 48 hours that was months ago

Hello Aceman2180,

Please forward the communication with the casino and a screenshot of pending withdrawal to nikolas.b@casino.guru.

This is what it does when I try to cash out .. it wasn’t doing this months ago but now I can’t even try to cash out

The Casino made it to where I can’t cash out it keeps giving me a message saying payout canceled by external source .. whatever that means .. but here’s the screenshot

Dear Aceman2180,

I'm requesting one last time to forward the communication between you and the casino regarding this matter otherwise we will be forced to close the complaint.

I have a lot more screenshots I just sent a few

Thank you Aceman2180 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Aceman2180,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Owl Club Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Owl Club Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru