Lucky Tiger Casino - プレイヤーのボーナス賞金は無効になりました。

I won January 24th 2021 I got approved to withdraw that took three weeks they told me I have to wait 7 days so they can withdraw and then they tell me that supposedly I bet it $50 and they have terms and conditions saying that I can't bet over $10 when they sent me the documentation for my gaming history it proves they were lying because it just shows how much money you want not the amount you bet and that's what they're saying why my bonus and that's what they're saying why my bonus was

Dear Elisa,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://luckytigercasino.com/terms/:

„During an active bonus, the maximum bet per hand, spin, card, etc., is $10. This maximum bet rule will remain active until the wagering requirements have been completed. Betting above this limit will void the bonus and any winnings thereof."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

breaching bonus terms by placing single bets greater than the allowed ones.

Does this mean I placed one single bet greater than allowed?

Does this mean I did a certain type of bet

Thank you, Elisa, for your email. I have checked carefully the entire communication and your game history too. However, I can see that the maximum bet rule has been breached three times during the bonus wagering completion:

Unfortunately, as I mentioned previously, we're not in a position to help you. If you believe that your game history has been altered, we have no supporting evidence to confront the casino. At this stage is your word against theirs. Truly, I haven’t found anything suspicious while checking your game logs.

"Breaching bonus terms by placing single bets greater than the allowed ones" means that you have placed more than one bet greater than the allowed maximum. Please understand that breaching this term led to confiscating the bonus winnings and it is an irreversible process. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

The casino once again doctored another document and changed

format of the data from my game activity report and added another column namedTOTAL BET)

I'm sorry, but I'm not sure I fully understand what you meant. I can see three different Excel filters, however, it doesn't mean that the document has been falsified.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. Thank you.

The whole time I betting was in a pattern 1/ then 2 , and then at the very end I would do 3 50 dollars bet only 3 times. That doesn't seem to stand out as wrong.

Also the fact that they tell this bouns term on the verification phone call when you first talk to the casino. Also doesn't the terms and conditions have to be written in the bonus terms and condition on you chosen bonus. per the lady from finance department wrote to me in a letter that I agree to these terms and conditions on my phone call verification.

Dear Elisa,

You have agreed to terms and conditions when you’ve registered your casino account.

Since you are aware of placing three bets which exceeded the maximum bet rule I’m afraid there’s not much we can do for you. 

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

What do you mean I was aware of the 50 dollars bets ?no I was not but I guys are all in it together a scam

I’m sorry if I misunderstood. Those three bets have not been played at the very end of your bonus session as you stated. You have been playing before and after too. Maybe they were not single bets but a purchase of bonus features worth $50 each. I’m truly sorry, but to prove that the casino artificially altered your bonus game history so they could confiscate your winnings doesn’t seem plausible and it would be very difficult to prove.

If there’s anything else I could try to help you with, please let me know. 

You can tell by the fact that the documents were sent in edit mode prove that alone

I respectfully disagree. It is nothing unusual that game history is transferred to an Excel sheet as the amount of data is too large. Edit mode is for the recipient to be able to filter requested information and sort it as they wish and examine it adequately. 

Once again, please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Elisa,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.