Lucky Tiger Casino - プレイヤーの出金プロセスで本人確認の問題が発生しています。

Trying to withdraw my winnings. I may have made 3 deposits. They still let me deposit, but yeah, they can't confirm my identity. They keeps saying my emails are empty. I've sent them multiple times almost every day in the past week and Half, I asked to talk to their finanperson. And they said they didn't have one available other than email which is ridiculous. I'm assuming by reading other complaints. They get a lot of people for a lot of money I play on other sites and don't have this problem.

Dear tiffzimm93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly the casino support claims they didn't receive the documents they requested from you?
• Could you please list which documents the casino requested and which you supplied?
• Could you please forward any of your previous emails sent originally to the casino to my email at tomas@casino.guru? Please send me the casino's response as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear tiffzimm93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.