Lucky Tiger Casino - プレイヤーの撤退が遅れています。

Been waiting a month now for one of my withdrawals till now nothing I comunacated with them there answers wait and wait so every time they resend my withdrawals I have to wait 7 to 10 days that's 3 times they did that for 200.00 dollars along with my 700.00 dollars to very disappointing tell now nothing yet spoke to manager,called them there answers wait well you know what iam tired of waiting when I deposit they get there deposit right away they do not wait.

Dear Studless1234,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Thank you very much Studless1234 for your reply. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to send us emails from your registered email address. We receive dozens of emails daily and it can be difficult to assign them to correct complaints. Thank you for understanding.

Hello Studless1234,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Lucky Tiger Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Lucky Tiger Casino and team, could you please state the reason why the player's withdrawals have not yet been processed and when can he expect the payments?

Thank you in advance for providing the information.

Dear Nick,

Thank you for addressing us with this query.

We were advised by the Finance Department representative of Lucky Tiger that your last payments that constitute $900 in total have been processed to the credit card. You were provided with the detailed explanation of how the transactions should be reflected on the card statement, and with the confirmation that the withdrawals were processed.

In addition, the significant proofs on the refund have been submitted to the account manager of the forum directly.

Therefore, in case you fail to locate the funds, please kindly submit the card statement to the Finance Team, so that they assist you with the matter.

Kind regards,

Lucky Tiger Casino team

Hello Studless1234,

Can you please confirm you received the above withdrawals?

Dear Studless1234,

Was your issue resolved? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Dear Lucky Tiger Casino team,

Thank you very much for providing information and cooperation.