Lucky Tiger Casino - プレイヤーの賞金は没収されました。

I played my bonus and i won 1600 and my money was taken with no conversation this casino sucks u will not get paid if u do it would be a miracle a reveiw says it all i will post a reveiw everyday for the rest if my life until they pay me my 1600 i finally won somthing and fir ut to be taken is bullshit so talk to you tommorrow local news channel said tgey would air this in 21 days if not paid

Dear Kimberly,

Thank you very much for submitting your complaint. There might be many possible reasons as to why this happened. Have you tried contacting the casino’s support regarding this issue? If there is any communication between you and the casino, please, forward it to kristina.s@casino.guru.

Also, could you please advise which bonus you have played with?

I will be waiting for your reply patiently.

Best regards,

Kristina

I received a $60 chip. And I chose to play Cash Bandits. On my 3rd Bonus I won over $1000 and just kept winning the reels were spinning crazy. At almost $1700 my money disappeared. This is ridiculous.

Thanks!

I responded already and no reply. Thanks

Thank you for your reply, Kimberly. I would like to point out, that most No Deposit Bonuses have a maximum cash-out limit. This means that no matter how much players win, they will be able to withdraw the maximum amount for that bonus, and the rest of the winnings will be confiscated.

Do I understand correctly, that all of your winnings from this bonus have been confiscated/disappeared?

Yes! I cashed out nothing.

I cashed out $0. All disappeared.

Thank you very much Kimberly for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kimberly.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Kimberly,

Thank you for addressing us with this matter.

As we were advised by the Finance Department representative of Lucky Tiger Casino, you were playing with the no deposit promo code, that came with the maximum cash out amount of $100 upon the wagering completion. We have been informed that when the maximum cash out has been gained, you decided not to withdraw the funds but to keep playing with the amount, and, unfortunately, played the balance down.

Kind regards,

Lucky Tiger Casino team

Dear Kimberly.

Please, could you confirm the casino statement?

Be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.