Lucky Wilds Casino - 賞金の出金が遅延しています。

I have deposited 100 euros using Jeton and played without a bonus, only with real money. Luckywilds Casino is not processing my withdrawal of 316 euros. The 24-hour period has already passed and I keep being put off. I am asking for help here

Ich habe 100 Euro eingezahlt per Jeton und ohne Bonus gespielt nur mit echtes Geld. Luckywilds Casino bearbeitet meine Auszahlung von 316 Euro nicht. Der Zeitraum von 24 Stunden ist schon vorbei ich werde immer vertröstet. Ich bitte hier um hilfe

Dear phein67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

From what I've read, I'm probably not the only one this has happened to at Luckywilds. The provider has to adhere to its terms and conditions. This is all just a stalling tactic.

So wie ich gelesen habe bin ich wohl nicht der Einzige dem sowas bei Luckywilds passiert ist. Der Anbieter hat sich an seine AGB zu halten.Das ist alles hinhalte Taktik.

Dear phein67,

Have you received your withdrawal from the casino yet?

Hello, sorry for only answering now, the whole thing took 3 working days. I won't be depositing or playing anything anymore

Hallo Entschuldigung das ich jetzt erst antworte ja 3 Werktage hat das ganze gedauert werde da nix mehr einzahlen oder spielen

Thank you for your reply, phein67. Do I understand correctly that you have received your withdrawal?

Dear phein67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The case was settled and I received the money after 3 working days!

Der Fall hat sich erledigt ich habe das Geld nach 3 Werktagen erhalten!

Dear phein67,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru