Lucky7even Casino - 賞金の出金が遅延しています。

According to the Terms and Conditions of this website, the payout via NODAPAY is supposed to be immediate. All my documents for verification have been uploaded and approved. I've contacted customer service but have only been placated.

I don't think this is fair.

Other than that, the site is pretty good.

Lt. AGB dieser Website wird die Auszahlung per NODAPAY sofort ausbezahlt. Meine ganzen Dokumente zur Verifizierung sind hochgeladen und genehmigt. Habe mich mit dem Kundenservice in Verbindung gesetzt, wann wird nur vertröstet.

Ich find dies nicht in Ordnung.

Ansonsten ist die Seite relativ gut.

Dear celinaclaudiawolf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear celinaclaudiawolf,

Have you received your withdrawal from the casino yet?

Receive! But not €3000 but only €2000! Because they are only allowed to pay out up to €2000 per day

Erhalten! Aber nicht die €3000 sondern nur € 2000! Da sie am Tag nur bis €2000 auszahlen dürfen

Thank you for your reply, celinaclaudiawolf. Have you already requested a withdrawal of the remaining funds (€1,000), please? If yes, when exactly?

Dear celinaclaudiawolf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.