LuckyBlock Casino - プレイヤーの撤退が遅れています。

Hello,

I successfully completed the KYC and all other verifications on the site LuckyBlock. My first withdrawal was processed immediately, but my second withdrawal request for 27,444.1219 USDT has been pending for over 24 hours. I had read online reviews about delayed payments on this site, but I wanted to give it a try. Unfortunately, I am now experiencing the same issue. I am requesting that my withdrawal be processed promptly.

Note: Please do not place my request into the 7-day waiting period, as I have made a previous withdrawal and this is a significant amount.

Dear zwyda,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello,

LuckyBlock has denied my withdrawal request, confiscated all my funds, and closed my account. I request that the complaint title be changed and the complaint be processed accordingly

I was told that my account was closed due to multiple accounts, but this is impossible. I do not have multiple accounts. I am 100% sure of this. Naturally, they are not providing any evidence.

Hi zwyda,

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

• Were your winnings accumulated with or without an active bonus?
• Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you.

Dear Petronela,

Thank you for your response.

To the best of my knowledge, the email, account, and IP address are all unique to me. None of my family members or neighbors have opened an account from the same IP address or device as mine, nor have they used my email address. No one in my family is aware that I am playing. As a woman in my culture, gambling is unfortunately not well received, but I do play.

My balance was accumulated with the welcome bonus offer, which I successfully wagered. My account had been previously verified. In fact, as soon as I registered on the site, I completed both the KYC and POA verification processes. My first withdrawal was successfully processed.

I hope this information is helpful. Please let me know if you need any further details.

Thank you for your assistance.

Hi zwyda,

To clarify, if your first withdrawal was processed successfully and your current winnings were accumulated from a Welcome Bonus, could you please explain how your initial winnings were accumulated? Were they from the same bonus and the payout was split into two installments, or were your previous winnings from a free bonus?

Thank you.

Hello,

I deposited 9,500 USDT. On Luckyblock, the welcome bonus was given as a cash refund in 10 installments for each wager completed. It was not a no deposit bonus or free spin winnings. My balance became $27,000 with my principal and the completed bonus wagers. I made a $40 withdrawal, which was paid after review and inspection. Then I requested to withdraw the remaining $27,000, but after three days, my account was closed and all my funds, including the principal, were confiscated.

In summary, on this site, as you complete the bonus wagering, it is added to the balance in 10 equal installments as a cash refund. Once the wagering is completed, you can make withdrawals. If the bonus wagering is not completed or if the conditions of the bonus are not met, the entire bonus and bonus earnings are canceled. Actually, my first successful withdrawal is clear evidence that I have complied with the general terms and bonus conditions.

Thank you very much, zwyda, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, zwyda,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear LuckyBlock Casino team,

Could you please explain the player's situation in more detail? Why has her account been closed? Have disputed winnings been confiscated or should the pending withdrawal be fully processed? What steps should the player take to unblock the account and/or withdraw her remaining balance?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and evidence to my email address (branislav.b@casino.guru).

LuckyBlock has made a payment of 9500 USDT. The remaining amount to be paid is 17,940 USDT.

Hi there,

the matter has been already resolved on AskGamblers,

The users deposit has been returned in full - the account was initially closed and will remain closed as the user opened more than 15 accounts, in order to take advantage of our welcome offer - the user also failed KYC.

Best,

Lucky Block Complaints

Thank you for your response and clarification, LuckyBlock Casino team.

Since our Complaint Resolution Center work independently from AskGamblers, can you please provide me with supporting evidence for your claims for at least 2-3 linked accounts, connected to the complainant, which used the same bonus(es)?

My email is in my previous post.

The complaint on AskGamblers has not yet been resolved. Moreover, Casino.guru and AskGamblers are separate and independent platforms. LuckyBlock is accusing me of fraud, but they refuse to provide any evidence. This accusation is a serious and direct attack on my personal honor.

They claim that I am linked to 15 different accounts. Could they please respond? They are making a serious accusation, stating there are 15 accounts. Will they share the details of these accounts with the Casino.guru complaint team?

1. Have the alleged 15 accounts been closed? If so, on what date and at what time were they closed?

2. They mention a failed KYC. LuckyBlock uses Veriff, a globally authoritative KYC verification firm. How can an account verified by both Veriff and LuckyBlock be marked as failed? If it was a failed KYC, how did I manage to successfully make a withdrawal before?