LuckyBull Casino - プレイヤーの撤退は無効になりました。

I applied for withdrawal but it was rejected and $ 1200 was confiscated.

出金申請しましたが拒否され1200ドル没収されました。

Dear Kansuke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela

Thank you for your reply.

Account verification has been completed successfully.

There are no successful withdrawals at this casino. I applied for withdrawal for the first time this time.

I only use sports bets.

I don't take advantage of the bonus. There are no active bonuses and the prize has been increased.

I'm currently communicating with Lucky Bull support by email, but I can't seem to withdraw due to the + $ 29 no deposit bonus (sign-up bonus).

The sign-up bonus will be automatically credited to your account for $ 29 upon new registration. I have not applied.

https://www.luckybull.com/ja/bonus_terms

"Note: The $ 29 no deposit bonus, which is a special bonus granted after April 12, 2021, is limited to $ 100 when the betting conditions are applied and the betting conditions are met. The excess balance left after applying for withdrawal will be discarded. This bonus is only available in slots and you can bet up to $ 5 per spin. Please note that if you meet the betting conditions and apply for withdrawal, you need to make a deposit history using the payment method of the desired withdrawal destination and bet the same size. If you meet, please apply for withdrawal first when you meet the betting conditions and then make a deposit history. This bonus will be granted within 24 hours after registering your account and is valid for 24 hours. Please note that if the expiration date has passed, even if there is a balance in your account, it will be destroyed. "

https://www.luckybull.com/en/bonus_terms

Sign-up bonuses are not listed on the above page.

The sign-up bonus seems to be limited to Japanese people.

Thank you.

Petronela さん　こんにちは

ご返信ありがとうございます。

アカウント認証は正常に完了しています。

このカジノでの出金の成功はありません。今回初めて出金申請をしました。

スポーツベットのみ利用しています。

私はボーナスを利用していません。アクティブなボーナスはなく賞金を増やしました。

今LuckyBullのサポートとメールでやりとりをしていますが、＋＄29入金不要ボーナス（サインアップボーナス）が原因で出金できないようです。

サインアップボーナスは新規登録をすればアカウントに自動的に29ドル入金されます。申請はしていません。

https://www.luckybull.com/ja/bonus_terms

「注記：2021年4月12日以降に付与された特別ボーナスである$29の入金不要ボーナスは、60倍の賭け条件が適用されて賭け条件を満たした際に出金ができるのは$100までとなっています。出金を申請後に残った超過分の残高は破棄されます。このボーナスはスロットでのみご利用することができ、1回のスピンでベットできるのは最高で$5までとなっていますのでご注意ください。さらに賭け条件を達成して出金を申請する場合、ご希望の出金先の決済方法を利用して入金履歴を作り等倍をベットする必要があります。また、賭け条件を満たした場合、賭け条件を満たした時点で最初に出金申請を行ってから入金履歴を作る様にお願いします。尚、このボーナスはアカウント登録後から24時間以内に付与され、24時間有効です。有効期限を過ぎた場合、ご利用アカウントに残高がある場合でも破棄されますのでご注意ください。」

https://www.luckybull.com/en/bonus_terms

上記ページにはサインアップボーナスは記載されていません。

サインアップボーナスは日本人限定のようです。

よろしくお願いします。

Thank you, Kansuke, for your reply. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much, Kansuke, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.