LuckyDreams Casino - プレイヤーの入金が遅れています。

I deposited money via instant transfer, the money was debited from my account but not credited to my Lucky Dreams account.

Support just kept me waiting and now I'm waiting for a solution to the conflict. After all, 600€ was paid via instant transfer.

The site therefore appears dubious and will continue to be reported if the problem is not resolved.

Habe Geld per Sofortüberweisung eingezahlt, Geld wurde vom Konto abgebucht aber bei meinem Lucky Dreams Konto nicht gutgeschrieben.

support hat mich nur hingehalten nun warte ich auf eine konfliktlösung immerhin wurden 600€ per sofortüberweisung eingezahlt. 

seite wirkt somit unseriös und wird weiterhin gemeldet sollte sich das problem nicht beheben.

Dear MartinXX93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear MartinXX93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.