LuckyDreams Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

Deposited €60 earlier and it hasn't been credited. Shortly thereafter €20 and that was credited immediately.

Hab vorhin 60€ eingezahlt und ist nicht gutgeschrieben. Kurz darauf 20€ und das war sofort gutgeschrieben.

Dear js.20021961,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise which payment method you have opted for? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear js.20021961,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Player's additional comments:

Hallo 

Vielen Dank für Ihre Bemühungen. 

Einzahlung ist inzwischen angekommen. 

MFG J.S*******

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, js.20021961, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru