Luckyhand Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

Dear Guru team,

Lucky hand casino has decided to close my account and confiscate more than 1400 euro (including my deposit).

I played only slots with casino first deposit bonus, completed bonus requirements and made first withdrawal. There was no any request for verification documents as well. The casino did not specified the exact reason for there decision and also no a single word about refund of my deposit. I'm confident I haven’t breached any casino rules. Please help me to clarify the situation.

Dear davbezmenov81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela