LuckyHour Casino - プレイヤーの撤退が遅れています。

Hello, I played without a bonus and managed to win 500 euros. Three days ago, I requested a withdrawal. After 3 days, or 72 hours, it still hasn't been processed, and customer support keeps repeating the same things. This doesn't seem like proper behavior to me.

Buongiorno, ho giocato senza bonus e sono riuscito a vincere 500 euro, 3 giorni fa ho richiesto il prelievo. Dopo 3 giorni ovvero 72 ore non è stato ancora elaborato, l’assistenza continua a ripetere sempre le stesse cose. Non mi sembra un comportamento corretto.

Hello ammiratimanuele,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyHour Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick