LuckyKoala Casino - プレイヤーの引き出しが遅れ、賞金が差し押さえられます。

They do not recognize the winnings from my money. On 11/10, I had €3400 in my account ready for withdrawal. However, I made a reverse deposit, canceled the withdrawal, played at the casino again, and won a total of €6400. I requested a withdrawal of €5000 and gambled the remaining amount, which I lost. The company then asked me for information to proceed with the withdrawal, which I provided. After 3 days, they canceled the withdrawal, claiming there was an issue with their software without notifying anyone, and they have withheld €3200 from me!!!! This is outright theft. I have screenshots and anything else you might need available!!!

Δεν αναγνωρίζουν κέρδη από τα χρήματά μου. Στις 10/11 είχα 3400€ στο λογαριασμό μου για ανάληψη, ωστόσο κάνω αντίστροφη κατάθεση, ακυρώνω την ανάληψη και παίζω ξανά στο καζίνο και βγάζω τα χρήματα 6400€, κάνω ανάληψη 5000€ και παίζω τα υπόλοιπα χρήματα όπου χάνω το. Η εταιρεία μου ζητάει πληροφορίες για να προχωρήσει στην ανάληψη που τους δίνω και μετά από 3 μέρες ακυρώνουν την ανάληψη με το πρόσχημα ότι υπήρξε πρόβλημα με τα προγράμματά τους χωρίς να ενημερώσουν κανέναν και τίποτα και μου δεσμεύουν τα 3200€ !!!!! Είναι κανονική κλεψιά , Έχω στη διάθεσή σας screenshot και ό,τι χρειαστεί!!!

Dear nyojim,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which game did you play? Did you accumulate your winnings from one game only, or did you play several different games?

Could you kindly forward me the email you received from the casino after your withdrawal was canceled? My email address is veronika.l@casino.guru.

Am I correct in understanding that from the €5000 you requested, the casino confiscated €3200? What happened to the remaining winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika