LuckyPays Casino - プレイヤーの撤退はブロックされました。

i had played on this casino for a few days , then i won 550 euro. i withdraw no problems.

Yesterday i won 330 euro and went to withdrawal and its says" no payment method available", which was strange considering i had withdrawal 2 days before. they will still let me deposit but not withdrawal.

i have contacted support countless times and they keep telling me to clear the cookies/cache and history from my phone. the issue is their site not my browser. i had tried the site on my work computer, my friends phone and my home network we cant all be wrong.

Also if this was a network problem then i wouldn't be able to deposit.

i am losing my faith in getting my 330 euro back.

Hello elained88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyPays Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What payment method did you use to withdraw before? When was the last time you spoke to the casino and what was it about? Did they offer you any kind of manual withdrawal until the issues is resolved?

Looking forward to your answer.

Regards,

Nick

Thank you very much for your reply.

Luckypays has now corrected the issue.

Thanks for your help

Elaine

Dear elained88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru