LunuBet Casino - プレイヤーのアカウントは勝利後に閉鎖されました。

Hello,

I am not an inexperienced player, and nothing like this has ever happened to me before.

After winning 3,000 euros, I followed the usual withdrawal requests of 500 euros each (due to casino limits) and patiently waited to receive my winnings.

After weeks, when I logged into my account, I was informed that it was closed and there is no money!!!!

Every operator says something different…

It is not possible to be robbed like this!!!!

Buongiorno,

non sono una giocatrice sprovveduta e non mi è mai capitata una cosa del genere.

Dopo aver vinto euro 3.000 ho eseguito le normali richieste di prelievo da 500 euro l’una ( limiti casino) e con pazienza aspettavo di ricevere la mia vincita.

Dopo settimane accedendo all’account mi hanno comunicato che è stato chiuso e che non ci sono soldi!!!!

ogni operatore dice una cosa diversa…

Non è possibile essere derubati cosi!!!!

Dear gretamor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.