Magic Red Casino - プレイヤーのアカウントがブロックされました。

Hi , can Magic red close you’re account with disagreements about safety , day before you’re get the 30 % cash back ? While they brake rules also ?

kind regards ,

Dave

Dear franciscus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? Was your account closed? Which rules did the casino break? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Guru ,

i played as a good gambler with Magig red ... long time I was silver , then suddenly they called me about a € 200 euro cash and upgrade to Premium... my own personal account member Patricia , we started very nice ... I once already closed the account in the beginning to be safe with gambeling , then they started to say about 30 procent cash back about my deposits and withdrawals , I never did ( own fault ) and had some possibilities... so then she told me on the 1 or the 13 of the month you can claim cash back .... the first amount was € 523 euro cash back .... then once €50 and €300 but , we started later with disagreements about safe gambling .... i was in Lockdown in South Africa and I agreed that the next payment will be two days later because of my flight back to Europe on the 13juki ...... then after me being bit unfair ... they told me ime not responsible ..... they closed my account ... I told them to reopen because I agreed in Being unfair , and said sorry ..... but they also where not completely fair with giving money as a bonus ... so my cash back from the 13 July is never been calculated and now it’s closed and they first wanted to open ... got screenshots then they closed it. Told them will take it up with GURU they told me they don’t do business with you and account as premium member is closed due the fact they think irresponsible gamble ....

I hope we can solve it ...

kind regards , Dave

I have sent you some screenshots

Dear Franciscus,

I checked all your screenshots. Even though I didn't find the conversation which led the casino to closing your account, it was closed because the casino felt like you have some problem with gambling. Any casino has the full right to close the player's account in case they show any behavior indicating gambling addiction. Actually, we consider this to be responsible and the player protection is of very high quality.

In this case, when your account is self-excluded, it cannot be reopened and you cannot receive the cashback bonus. Additionally, to bonus receiving - the casino can refuse to give you a bonus for whatever reason.

I apologize, but so far, we believe that the casino proceeded correctly. If there is anything else, that could support your case, please do not hesitate to let me know and I will have a look at it, otherwise, I will be forced to reject this complaint. 

No worries, thanks for you’re time again

kind regards , Dave

Franciscus, thank you very much for understanding!

I am rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.