Magic Red Casino - 選手の退会が遅れました。

Too long for withdrawal, I lost 5 times the amount I'm trying to receive!! I didn't like it, if it's a big and reliable casino because the delay in paying !! There are other casinos that pay instantly!

Muito demorado para retirada , perdi 5 vezes o valor que estou tentando receber!! Não gostei , se é um cassino grande e confiável pq a demora em pagar !! Tem outros cassinos que pagam de imediato !

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that your withdrawal has been pending for too long? Could you please advise when exactly you requested it?

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina, so as I'm used to playing in casinos that pay immediately like Casino Sol, now I went to try this one on your recommendation, I don't recommend it to anyone!!! I lost a lot of entry money and when I'm going to win something it takes up to 2 weeks for love I lost 6 thousand BRL. and to pay 1 thousand BRL it takes 2 weeks, bankrupt casino needs to collect to pay!!!

Ola Kristina, então como estou acostumado a jogar em cassinos que pagam de imediato como Casino Sol, agora fui experimentar esse pela indicação de vcs, não recomendo a ninguém!!! Perdi muito dinheiro de entrada e quando vou ganhar alguma coisa demora até 2 semanas pela amor perdi 6 mil BRL.e para pagar 1 mil BRL demora 2 semanas, cassino Falido precisa juntar para pagar!!!

Thank you for your reply, ivansilvestre1970. Could you please advise when exactly you requested this withdrawal?

Dear ivansilvestre1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Took longer, paid case closed

Demoraram mais pagaram caso encerrado

Awesome news, ivansilvestre1970. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.