Malina Casino - プレイヤーのアカウントは同意なく閉鎖されました。

They closed my account, say I asked for it?? When I still have more than 400 euros in my player account, why would I have asked to close my player account when I still have money in my player account!?? Am I an idiot perhaps,Since then I ask for my money, always the same answer, be patient, but you can be patient nothing changes, nothing moves forward, nothing gets better, and since then he doesn't even answer my emails anymore! Tell me this is not a scam, please explain to me if you can

Hello Rudi1969,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about - did they explain the reason for blocking your account?

Looking forward to your answer.

Regards,

Nick

Dear Rudi1969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.