Malina Casino - プレイヤーのアカウントは閉鎖されました。

After playing and making numerous deposits from Spain, the casino suddenly blocked my account due to an "administrative" reason without any prior notice. They do not allow me to continue playing, use my balance and bonuses, nor do they refund my money.

Tras jugar y hacer numerosos depósitos desde España el casino sin aviso basándose en un motivo " administrativo" me bloque la cuenta . No me periten seguir jugando , ni gastar saldo y bonos y no me reembolsan mi dinero

Hello Curritokira,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account was ever verified?
• How much was your real balance money when they blocked your account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.