Malina Casino - プレイヤーの引き出しが遅れています。

On the 21st, 22nd, and 23rd, I requested a withdrawal of €500 each day. The withdrawal from the 21st was said to arrive in 3 to 5 business days. Therefore, today, Friday, the last day, I still haven't received any payment. Customer service only tells you that there is a delay and that your case has been escalated to be addressed as soon as possible. On the 10th of this month, I requested €500, and it took 8 business days. They told me it was a delay issue and that it wouldn't happen again. It is happening again, and at this rate, to receive the three withdrawals of €500 each, I have to wait a month! They are very slow and don't offer any solutions! I just want to receive my winnings.

El dia 21, 22 y 23 solicite cada dia un retiro de 500€, el retiro del dia 21 se me dijo que llegaria en 3 a 5 dias habiles, por lo tanto hoy viernes ultimo dia, sigue sin pagarme nada, atencion al cliente solo te dice que hay demora y que se ha escalado tu caso para atenderse lo antes posible, el dia 10 de este mes solicite 500€ y tardaron 8 dias habiles y me dijeron que habia sido un problema de demora y que no volveria a pasar, esta volviendo a pasar a este ritmo para recibir los 3 retiros de 500€ cada uno tengo que estar un mes! Son muy lentos y no te da ninguna solucion! Solo quiero cobrar mis ganancias

Dear denis10cvf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed as it was explained to you in your previous complaint as well. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.  

Thank you in advance for your patience and understanding.  

Best regards, 

Nick