Malina Casino - プレイヤーの引き出しが遅れています。

Good morning, I have two withdrawals of 500 euros each from December 28th, and the money still hasn't been deposited. I have contacted customer support; no verification is needed and they just tell me to be patient. These are not winnings from bonus money or spins, and I have the necessary screenshots to support my case.

Καλημέρα σας έχω 2 αναλήψεις των 500 ευρώ από 28/12 ακόμα δεν έχουν βάλει τα λεφτά. Έχω επικοινωνήσει με την εξυπηρέτηση πελατών δεν χρειάζεται κάποια ταυτοποίηση και απλά μου λένε κάντε υπομονή . Δεν είναι κέρδη από χρήματα μπόνους η περιστροφές έχω τα απαραίτητα screenshot για να υποστηρίξω την περιπτωση

ear anastasiszannias,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you discussed the issue with support?
• Could you please share screenshots of your withdrawals with status visible here?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas