Malina Casino - プレイヤーの引き出しが遅れており、アカウントが不確実です。

On Friday the 22nd, I made my first withdrawal of 500 euros, another 500 on Saturday, and 500 more on Sunday, totaling 1500 euros. They don't allow more. Since that day, I have nothing in my account and more pending to withdraw. Customer service tells me there is a delay, but it isn't clear to me. I've spoken many times and they give me countless excuses, and nothing clear in emails either. I've read a lot about this Casino here and I'm afraid of losing my money. I don't know what else to do. Then you'll see how they'll ask for my identity, making the process even longer. I don't understand why they haven't asked for it already. I hope you can help me because I still have a pending withdrawal of 5000 and I'm afraid I might lose everything.

El viernes 22 hice mi primer retiro de 500 euros el sábado de 500 euros y el domingo otros 500, en total 1500. No dejan más. Desde ese día no tengo nada en mí cuenta y tengo pendiente más para sacar. En atención al cliente me dicen que hay un retraso pero no lo veo claro. He hablado un montón de veces y me dan mil excusas, por correo tampoco nada claro. He leído aquí mucho de este Casino y temo perder el dinero. No sé qué más hacer. Luego verás como me pedirán mi identidad y se hará el proceso todavía más largo. No sé porqué no me lo han pedido ya. A ver si me podéis ayudar porque tengo todavía pendiente un retiro de 5000 y veo que puedo perder todo.

Dear lise2584,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Ok, I'll wait a bit. They haven't told me anything, nor have they asked me for anything to carry out the verification. It's stopped and that's it.

Vale, esperaré un poco. Ellos no me han dicho nada, tampoco me han pedido nada para realizar la verificación. Está parado y ya está

I know I'm still waiting but I've talked to them several times and they just give me excuses that they don't keep. Now the withdrawal is 10,000 plus the 1,500 and I'm starting to worry. I'm leaving screenshots of everything. So much money, I hope they don't keep me for so many days for everything because it's going to be brutal.

I don't know if I really believe the last screenshot, and I still don't understand why they haven't asked me to verify my account. I'm seeing that they will do it to prolong the withdrawal, but I'm still waiting.

Sé que estoy todavía en espera pero he vuelto a hablar con ellos varias veces y solo escusas que no cumplen. Ahora ya el retiro son 10000 más los 1500 y me empiezo a preocupar dejo capturas de todo. Tanto dinero espero que no me tengan tantos días para todo porque va a ser brutal.

La última captura no sé si me la creo mucho además no entiendo todavía que no me hayan pedido verificar la cuenta. Estoy viendo que lo harán para prolongar más el retiro pero sigo en espera.