Malina Casino - プレイヤーの撤退が遅れています。

My withdrawal is delayed 7 days now. I speak every day with the support but they keep saying the same excuse that i will recieve my money as soon as possible. I dont know how long as soon as possible means for this casino.the average withdrawal time is 3 days.and you cant even communicate with the finance section.there is no one in charge only a support who speaks generally and gives the same excuses

Dear spirosxiniga,

Thank you for submitting your complaint, and I’m truly sorry to hear about the issue you're experiencing with Malina Casino. Before we proceed further, I would appreciate it if you could provide some additional details to help us better understand your situation.

• Could you kindly confirm if your account has already been verified, and if so, since when?
• Additionally, is your current balance comprised of real money or bonus funds?
• When was the last time you communicated with the casino, and what was the nature of that discussion?

Please be advised that withdrawals may take up to 14 days so if it's been less, we can recommend to wait only.

Your answers will be valuable in moving forward with your case. I look forward to hearing from you soon.

Best regards,

Nick

My account has not been verified in any way because I was never asked for any registration from the particular casino, on the contrary, all my withdrawals were made normally until a week ago even though my account was not verified.

My balance consists of real money

The last time I contacted this particular casino was today regarding my delayed withdrawal, but I heard the same excuses like, don't worry, you will get the money, and there was a small delay, I also asked again to contact the financial department, but again no I was given the option to contact support

Ο λογαριασμος μου δεν εχει επαληθευτει με καποιο τροπο γιατι δεν μου ζητηθηκε ποτε καποιο εγγραφο απο το συγκεκριμενο καζινο αντιθετως ολες μου οι αναληψεις γινοντουσαν κανονικα μεχρι πριν μια βδομαδα παροτι δεν ειχε επαληθευτει ο λογαριασμος μου.

Το υπολοιπο μου αποτελειται απο πραγματικα χρηματα

Η τελευταια φορα που επικοινωνησα με το συγκεκριμενο καζινο ηταν σημερα σχετικα με την καθυστερημενη μου αναληψη αλλα και παλι ακουσα τις ιδιες δικαιολογιες του τυπου μην ανυσηχειτε θα λαβετε τα χρηματα και υπηρξε μια μικρη καθυστερηση επισης ζητησα εκ νεου επικοινωνια με το οικονομικο τμημα αλλα και παλι δεν μου δοθηκε η δυνατοτητα επικοινωνιας απο την υποστηριξη

?

Dear Spirosxiniga,

As the recommended 14-day timeframe for the payout has now passed, could you kindly provide an update on the status of the issue? In the meantime, please feel free to forward any communication between you and the casino to nikolas.b@casino.guru for further review.

I look forward to your response.

Best regards,

Nick

i talk with the casino every day this day too but i hear the same thing again that i must not worry that i will take my money and its a bigger delay than usual in my case.and that support has send numerous notifications to financial department about my case so i will be in priority. But nothing happens.

Thank you spirosxiniga for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

So I will communicate with Mr. Branislav from here to there?

Αρα θα επικοινωνω απο δω κ στο εξης με τον κυριο Branislav?

Hello, spirosxiniga,

I am sorry to hear about your trouble, and thank you for your email with the update. Let's ask the casino for an update.

Dear Malina Casino team,

Could you please look at the user's pending withdrawal and provide us with an update?

What is the estimated time frame for processing the payment?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello spirosxiniga,  

Hope you find this email well!

We would like to confirm that your withdrawal has been processed, and the money has been sent from our side on 2nd of October 2024.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards. So by now you must have received your amount. If not please let us know so we can help you further accordingly.

Apart from that, if you have any additional questions, please, do not hesitate to contact us via email support@ or via Live Chat.

Best Wishes,

Malina Casino.

Thank you very much, Malina Casino Team, for your response and the update.

Dear spirosxiniga,

Can you please confirm a successful withdrawal? Can I consider the matter resolved or is there anything else we can help you with?

Yes i confirm this but the experience was bad and i wont trust this casino again

Great news, spirosxiniga!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Thank you, Malina Casino Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru