Malina Casino - プレイヤーの撤退が遅れています。

Since 14 december i have made a 500 euros withdraw request, live chat says same poem daily, that they forward the ticket to be resolved fast and with priority.

Just because i read other complaints.

1) Yes i withdrew money money before 2-3 time between 300-500 never took more than 5 working days

2) they didnt ask me for KYC

3) was not bonus money/spins

Dear manthospap1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Besides your 500€ withdrawal, is there any balance on your account you wish to withdraw?
• Could you please share a screenshot of your pending withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello again and happy holidays

My leftover balance is 0.07 euros

I also post the screenshot of the pending withdrawal request

Soo is this forgotten or? Do you need me to post anything else for proof?

The request is still not completed as of today, thats 23 days in total.

Thank you very much, manthospap1111, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear manthospap1111,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Malina Casino representative to join this conversation.

Dear Malina Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawal was paid out on the 8th of January.

We, therefore, consider the matter resolved.

Best regards,

MalinaCasino team

Dear manthospap1111,

Could you please confirm, if you have received the withdrawal?

Dear manthospap1111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear manthospap1111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.